Assistant Guest Services Manager [German Speaker]

Hurawalhi Island Resort is actively seeking a passionate and service-driven Assistant Guest Services Manager to support and enhance our front-of-house operations. In this role, you will assist in overseeing daily guest services activities, ensuring seamless guest experiences from arrival to departure. You will lead and support the Guest Services team, uphold service excellence standards, and handle guest feedback with professionalism and care. We are looking for a confident and motivated leader who thrives in luxury hospitality and is committed to delivering exceptional guest satisfaction.

The 90-villa, adults-only luxury resort.  A renowned culinary hotspot offering epic culinary journeys, which include the largest all-glass underwater restaurant, 5.8 Undersea Restaurant We promote a culture of happiness for the well-being of our team members through their employee journey. We also provide our team members with accommodation, food, laundry services, team shop and other indoor & out activities such as team pool, gym, paddles, tennis, badminton, billiards etc., that make your job perform the most.

Task and responsibilities

• Support Front Office Manager in overseeing daily front office and guest relations operations.
• Supervise and mentor the Guest Services team to ensure high service standards and professionalism.
• Handle guest inquiries, complaints, and special requests promptly and effectively.
• Monitor arrival and departure procedures to ensure smooth and personalized guest experiences.
• Coordinate with other departments to ensure seamless communication and operational efficiency.
• Prepare reports, manage guest feedback platforms, and assist in maintaining service quality benchmarks.

Qualifications & experience

• Bachelor’s degree or diploma in Hospitality Management or a related field.
• Minimum 3 years’ experience in Front Office or Guest Services in a luxury resort or hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Fluency in German is mandatory. Excellent command of English is also required.
• Ability to work flexible hours in a fast-paced island resort environment.
• Impeccable grooming standards and professional appearance in line with luxury hospitality brand guidelines.