Learning, Development & Quality Assurance Manager

Hurawalhi Maldives, a luxury 5-star adults-only resort in the Maldives, is looking for a passionate and experienced Learning, Development & Quality Assurance Manager to join our team.

This is an exciting opportunity for a people-focused hospitality professional to lead our learning, development, service excellence, and quality assurance initiatives while ensuring that our guest experience consistently reflects the highest standards of luxury hospitality and Forbes Travel Guide standards.

The 90-villa, adults-only luxury resort. A renowned culinary hotspot offering epic culinary journeys, which include the largest all-glass underwater restaurant, 5.8 Undersea Restaurant We promote a culture of happiness for the well-being of our team members through their employee journey. We also provide our team members with accommodation, food, laundry services, team shop and other indoor & out activities such as team pool, gym, paddles, tennis, badminton, billiards etc., that make your job perform the most.

We invite qualified and dedicated individuals with a passion for excellence to join our team.

Job profile and requirements: 

• Minimum 3 years of experience in a similar role within a luxury hotel or resort.
• Bachelor’s degree in Hospitality, HR, L&D, Quality Management, or a related field.
• Strong knowledge of Forbes Travel Guide standards and luxury hospitality.
• Proven experience in training, coaching, quality audits, and service excellence.
• Ability to forecast and identify training needs based on business requirements and team development needs.
• Ability to design, evaluate, and facilitate training programs for all levels.
• Coach and develop departmental trainers, supervisors, and managers.
• Work closely with HODs to strengthen service culture and operational standards.
• Monitor guest feedback, quality results, and training effectiveness.
• Strong ability to identify service gaps and drive continuous improvement.
• Maintain accurate training records, quality reports, action plans, and performance dashboards.
• Strong leadership, motivational, communication, presentation, and interpersonal skills.
• Previous experience in managing training budgets and resources